How a Simple Google Search Led to a $768 Scam

When tech-savvy Las Vegas broker Alex Rivlin needed a shuttle for his cruise, a simple Google search turned into a costly lesson in AI-powered deception. He called a number from Google’s new AI Overviews, spoke with a convincing “representative” who quoted accurate fees, and provided his credit card information. It was only when strange charges appeared the next day that he realized he hadn’t been talking to Royal Caribbean at all.

Rivlin had stumbled into a modern twist on an old scam. Fraudsters post fake numbers online, and AI systems like Google Overviews and ChatGPT now scrape and present those numbers as fact, giving them a dangerous veneer of legitimacy.

Despite Google and OpenAI removing the specific fake number after being alerted, critics argue the companies aren’t doing enough to stop the problem at its root. They possess verified business databases but instead rely on broader, easily manipulated web content.

Rivlin’s vacation ended well, but his warning to others is stark: “I can’t believe that I fell for it. Be careful.”

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